Today’s workforce is demanding a more user-centric IT services. The way people work, where they work from, and even when they choose to work shapes new user behaviors that IT has to respond to. It’s an ‘always-on’ world for which the right infrastructure must be in place. It has to be kept running around-the-clock and, if it goes wrong, business users want to be able to report and resolve issues quickly and easily.
At Rubech IT, we understand the reality of a new style of IT focused on your users. Our end-to-end security, network, workplace, service desk and support services come together in a seamless Managed Services model tailored to the needs of our customers’. From our professional field-based engineers to highly responsive service desks and managed operations, we enable a flawless and secure user experience that will create long-term value for your business.
Service levels are critical to end-user satisfaction and our Service Desk enables organisations to deliver responsive, cost-effective support to users working in multiple locations, on multiple devices. Our goal is to provide not only a faster response to users but also a smarter response. We can get to the heart of the issues, quickly and with real understanding.
Our Next Generation Service Desk brings the traditional service desk into the digital world. Its platform incorporates mobile apps and an interactive, intuitive portal to provide anytime, anywhere access to IT support and information.
Organisations trust Rubech IT to maintain, monitor and manage their IT infrastructures. From the workplace, network to security and communication we resolve incidents, prevent problems and execute changes.
Our multi-skilled team complements our customers’ internal resources with services that extend from maintenance, desk side installations, moves and changes and ad-hoc support, to providing trained operations staff and service desk analysts. Our flexible and reliable on-site engineers operate effective maintenance services that help to safeguard the delivery of core IT services and change projects.